Frequently Asked Questions
Everything you need to know about shopping with Agua
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, Agua ships to over 50 countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure the quality of the products?
Every product at Agua undergoes a rigorous quality control process to ensure it meets our high standards before being dispatched to you.